Internal System for Quality in Education

Internal System for Quality in Education Wrocław University of Economics

In our ongoing efforts to continuously improve the quality of our educational services – a factor of utmost significance for our future development and competitive advantage on the market, both nationally and in Europe – we designed a vertical structure of the Internal System for Quality in Education. The system is adjusted to the current strategic objectives and the University mission, and implemented in accordance with the existing best practices and university standards of quality while respecting the autonomy and operating specificities of individual organisational units of the WUE. The system was designed to order and cross-reference all the available data on processes and procedures involved in our service, with the intent of improving their utility, particularly with respect to quality improvements. In response to the main objectives and principles of our service quality policy, the system offers instruments for the rational and strategic management of University resources and processes. The Internal System for Quality in Education was developed at the WUE in 2010, and implemented by the power of the Senate Decision No. 0000 - 38/10 dated 27 May 2010. The main objective of the system is to warrant continuous evaluation and improvement of quality services at the WUE, to better serve the needs and expectations of our students and the market, in line with the strategic directions expressed in our mission statement, and to improve our competitive position on the educational market, both domestic and global. The system is based on careful planning and synchronisation of various didactic processes, in accordance with best practice recommendations, standards and procedures, while respecting the rights and ethical standards of our academic community. The organisation of individual processes is delegated to special units operating within the vertical structure of the Internal System for Quality in Education.

The vertical structure of the Internal System for Quality in Education consists of the following:
1.  The Senate Didactic Committee – plays a crucial role in the management of didactic processes at the WUE. Main tasks of the unit include preparation of motions, opinions and postulates for the Senate and the Rector in all matters related to the operation, development, and principles of didactic assignments as well as directions and recommendations of the University policy of education. The unit is also responsible for presenting and endorsing any of the Senate’s or the Rector’s decisions that apply to the didactic processes. It also prepares analyses of self-assessment reports produced by all structural units of the WUE, to use them as basis for quality recommendations, in the form of reports passed to the Senate. In particular, the competences of the Senate Didactic Committee cover the following areas:
  • Conditions and principles of student admissions,
  • Recommendations for the development and adjustment of study plans and programs,
  • Study regulations and amendments,
  • Tuition fees attached to the various forms of education offered at the WUE,
  • Recommendations for faculty boards in all matters related to educational services.
2. The Rector’s Committee for Quality in Education, with following competencies:
  • Formulation of the quality assurance policy, its main objectives and principles,
  • Approving and verifying quality assurance and evaluation procedures,
  • Providing input in the design of the University System for Quality in Education,
  • Analytical evaluation of faculty reports from the quality assurance standpoint,
  • Evaluation of quality performance reports produced by the National Accreditation Committee and its local equivalents,
  • Setting directions for improvements in all aspects of the WUE operation that involve quality assurance,
  • Analysing and evaluating practical implementations of strategic goals related to quality of service,
  • Preparing statements and opinions for the Senate and the Rector in all matters related to quality of service.
3. The Rector’s Plenipotentiary for Quality Assurance in Education – responsible for initiating and coordinating activities related to quality assurance at the WUE. This power is delegated to the Chair of the Rector’s Committee for Quality in Education, as one of the elements of the quality assurance system at the WUE. Tasked with the following:
  • Propagation and dissemination of information on national and regional accreditation at the WUE,
  • Planning, organisation and supervision over the accreditation process (national and regional),
  • Facilitating cooperation with other organisational units of the WUE and with persons delegated to perform specific activities associated with accreditation (national and regional),
  • Organising and coordinating activities related to the implementation of Bologna Process at the WUE,
  • Managing the operation of the Centre for Quality in Education, as one of the elements of the quality assurance system at the WUE,
  • Organising didactic conferences related to quality assurance, to serve as a forum for discussion on the subject,
  • Taking active involvement in local and international events (programs, conferences, etc.) pertaining to quality evaluation and assurance in education.
4. Faculty commissions for didactics operate as advisory boards with power to opinion and prepare statements for faculty boards made in relation to didactic processes, as applied to the individual organisational units at the faculty. In particular, faculty committees for didactics are responsible for:
  • Design and preparation of study plans and study programs offered at the faculty,
  • Keeping track of didactic assignments delegated to researchers and scientific personnel,
  • Ensuring that the programs of studies are delivered in accordance with the respective standards and adjusted to meet the requirements of our student community, based on their established profile and in line with the mission and strategy adopted at the faculty,
  • Revising and updating study syllabuses, to include such information as: educational objectives, program content, literature recommendations, etc.,
  • Ensuring proper disposition and delivery of service through employee evaluation, based on analyses of their competences, scientific output, and experience (both didactic and practical),
  • Developing and implementing student evaluation methods; defining formal requirements of student promotion, examinations, and graduation procedures.
5.    Faculty teams for quality assurance are appointed by faculty boards as advisory bodies with powers to an opinion on any matters related to the quality of education. Their competencies include the following:
  • Giving opinions on projects postulating introduction of new courses and specialties,
  • Giving opinions on the quality of educational programs offered at the faculty,
  • Making evaluations of didactic processes and of their adjustment with the identified profile of our students, educational objectives, study plans, and programs,
  • Supervising the assignment of ECTS points to specific elements of the didactic processes, by study year and subject,
  • Preparing periodic faculty self-assessment reports.
6. Bologna promoters are appointed at faculty level to supervise the organisation of workshops and seminars associated with Bologna Process realisation; to propagate the idea of Bologna at conferences and seminars initiated by the academic community; and to perform advisory, monitoring, and curative services for the faculty and its units, as required in association with Bologna Process.

7. The Centre for Quality in Education at the WUE was established in January 2009 to provide support for quality assurance processes at our University, to participate in the design of the Internal System for Quality in Education, and to cooperate in the task of improving the University appeal and competitive advantage with University authorities, faculty boards and other organisational units assigned to didactic processes. The Centre is tasked with the following:
  • Monitoring the quality of educational service at all levels and formats of studies, based on student surveys (survey design, preparation, an organisation of surveys, form distribution (with emphasis on stimulating student involvement).
  • Systematic collection of data, information and opinions from candidates, students, alumni, and potential employers (design, preparation and verification of surveys, distribution of survey forms at recruitment, dissemination of survey forms using postal service (and/or e-mail), an organisation of meetings and panels attended by local employers).
  • Processing of survey results and adjusting them to decision-making requirements (result tables, editorial work and publication of reports).
  • Participation in the preparation of materials for accreditation committees, both national and local (PKA and EPOQS): managing data repositories kept for accreditation purposes, cooperation with accreditation teams at the faculty level.
  • Participation in the processing and analyses of accreditation results (preparation of result reviews, cross-faculty comparative analyses of results).
  • Providing services and support for University didactic conferences and seminars (programs of events, formal invitations, event organisation).
  • Cooperation with Didactic Services Department in verification of diplomas, with a particular focus on intellectual property rights.
8. The Rector’s Plenipotentiary for ECTS Coordination:
  • Informing the academic community of fundamental principles and operation of the ECTS system.
  • Providing a suitable environment for proper operation of the ECTS system, and supervision over its practical implementation.
  • Coordinating – with faculty representatives and the International Cooperation Department – of any activities involved in preparation, publication and dissemination of the University Guide and info package.
  • Ruling on principles of ECTS point assignments for courses held in a foreign language, in close cooperation with faculty coordinators, didactic committees and respective Deans’ Offices.
  • Organisation and coordination – in tandem with the University Department of Education – of elective courses held in foreign languages at the WUE as part of the Erasmus framework.
  • Providing annual updates to information packages and other content addressed to students and employees on the University and its offer of education, placement opportunities (and regulations), and the ECTS rules that may apply to students placed with our foreign partners.
  • Educational support for foreign students of our partnering organisations hosted at the WUE, including preparation and dissemination of information, help in determining a rational choice of subjects and elective classes, support in streamlining their study schedules.
  • Cooperating with coordination units at partner universities in all matters concerning programs of shared studies; negotiating rational changes to programs on offer.
  • Helping students prepare their evaluation documents and certificates and fill the required application forms for studies abroad.
  • Ratifying of agreements on study programs together with rules for their formal evaluation.

9. The University Council for LLP Erasmus Coordination
  • Issuing opinions on any agreements involving student and staff exchange under the framework of the LLP Erasmus, and postulating new forms of cooperation in this area.
  • Formulating conceptual frameworks for study programs, and issuing opinions on postulated foreign-language programs.
  • Evaluating the results of student opinion polls and surveys (particularly those addressed to our foreign students) on the quality of our educational services provided in foreign languages (with the exclusion of the initial stage of survey processing).
  • Formulating main directions of approach to the task of helping our foreign students overcome cultural and linguistic barriers in the course of their studies in Poland.

10. Curators for individual programs and specialties, appointed to provide drafts of programs; initiate and supervise program improvements; supervise the proper and competent execution of duties, evaluate the scientific output and skills of lecturers, both didactic and practical.

11. Heads of departments are responsible for initiating changes and updates to programs of studies, improvements of didactic methods as well as the proper and competent execution of didactic duties of academic employees.

12. The University Recruitment Commission.

13. Recruitment commissions at the faculty level.

14. The University Recruitment Office.

15. The Rector’s Plenipotentiary for Alumni Contacts.
© 2014 Wrocław University of Economics
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